All sales are final. No refunds or exchanges - unless there is an error due to shipper. Due to the limited nature of some of our products we can not process exchanges for incorrect sizes so please check out our sizing charts.

We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order. Shipping is NOT refundable.

In the event you need to return a product, this must be completed within 14 days of your ORIGINAL delivery date. 

We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier. 

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email contact@skybourne.studio